Privacy Policy

Updated 8 March 2023

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Cloud Fulfilment Ltd (Company No. 08005765), Unit 620, Fareham Reach, Gosport, Hampshire PO13 0FW, United Kingdom.

For the purpose of the Data Protection Act 1998, the Data Controller is Cloud Fulfilment Ltd.

Introduction

We are committed to protecting the personal data that we hold and use and respecting your privacy .

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We May Collect From You

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.cloudfulfilment.co.uk. This includes information provided when subscribing to our newsletter, posting material or requesting further services.
• Information that you provide in our Client Portal.
• Information from third-party channels that you integrate with Cloud Fulfilment in your Client Portal (eg. Shopify, Amazon, eBay).
• If you contact us, we may keep a record of that correspondence together with your name, address and phone number.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

What We Do With The Information We Collect

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To improve our products and services.
• To provide you with information, products or services that you request from us or which we feel may interest you.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, post or telephone.

If you are an existing customer, we will only contact you by electronic means with marketing information about goods and services similar to those which were the subject of a previous sale to you.

If you do not want us to use your data in this way please send an email with your request to info@cloudfulfilment.com

Where We Store Your Personal Data

All information you provide to us is securely transmitted and stored on servers provided by our third-party cloud services provider.

Your data is encrypted both during transmission over the internet and at rest (while stored on our servers or databases).

We take great care to ensure strict and robust processes and controls are in place to safeguard your Personal Data.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

All systems provided by our cloud services providers are located within the UK or EEA.

How we share your data

We will never sell, rent, or provide your personal data to anybody else for them to use for their own purposes, without first making that clear to you. There are however various way in which we will share your data with third-party processors:

Couriers We may disclose your personal data to courier providers in order to create shipping labels to ship your orders to your customers. We work with: Royal Mail, Parcelforce, DPD, DHL, Evri, The Delivery Group, Coll-8, Steve Porter Logistics and Norsk Global.

Data Analytics Providers We utilise tools such as Google Analytics to model traffic and behaviour on our public website.

Cloud Services Providers Our systems are hosted by third-party cloud services providers. Your Personal Data will be transmitted and stored on systems controlled by those third-parties. Your data is encrypted both during transmission over the internet and at rest.

International Transfer of your Data Some business processes may require that your data be transmitted or stored in countries outside of the UK or EEA, for example where our service to you requires delivery to somewhere outside of the EEA and we engage international third party suppliers to fulfil that service to you. Whenever we send (or permit a third party) to send your data outside of the EEA we will take the necessary steps to protect your data as required by law. For example, we may rely on service providers or contractors to adhere to certain compliance programmes overseas.

Cookies

In this section you will find information on what cookies may be set when you visit our website and how to reject or delete those cookies.

When we provide services, we want to make them easy, useful and reliable. Where services are provided on the internet, this sometimes involves placing small amounts of information on your device, for example your computer or mobile phone. This information consists of small files known as cookies and they cannot be used to identify you personally.

These pieces of information are used to improve our services for you through, for example:

• Enabling a service to recognise your device so you don’t have to provide the same information several times during one task.
• Recognising that you may already have provided a username and password so you don’t need to do it for every web page requested.
• Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they’re fast.

You can manage these small files yourself and learn more about them by visiting: www.aboutcookies.org.

How To Control And Delete Cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings. Comprehensive information on how to do this across a wide variety of browsers can be found at www.aboutcookies.org

Please be aware that restricting cookies may impact the functionality of the websites you visit.

Third Party Cookies

Cookies Set For Embedded Social Web Content

To support our information provision and engagement, we sometimes embed photos and video content from websites such as Youtube, Linkedin, Twitter and Facebook. As a result, when you visit a page with content embedded from, for example, Facebook or Twitter, you may be presented with cookies from these websites. We do not control the use of these cookies. You should check third party websites for more information on these cookies.

Our website may also carry embedded ‘share’ buttons to enable users of the site to easily share articles with their peers through a number of popular social networks. These sites may set a cookie when you are also logged in to or otherwise using their service. We have no control over these cookies and you should check for more info from their website on these cookies.

Cookies For Web Analytics

We use third party services to gather data regarding the usage of our site on our behalf using cookies, log file data and code which is embedded on our website. We use this type of information to help improve the service we provide to UK and non UK visitors.

Google Analytics

Google analytics is a web analytics service provider provided by Google Inc. Google analytics sets a cookie in order to evaluate a visitor’s use of our website.

Google stores the information collection by the cookie on their servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and the purposes set out abov

You can also click here to learn how Google uses data collected from our website.

Cookies We Use

 

 

Cookie name	Expires	Information
__utma	2 years	Used by Google Analytics. Each unique browser that visits a page on the site is provided with a unique ID via the __utma cookie.
__utmb	30 min	Google Analytics uses these two cookies to establish a session. If either of these two cookies is absent, further activity by the user initiates the start of a new session.
__utmc	End of session
__utmz	6 months	When visitors reach the site via a search engine result, a direct link, or an ad that links to the page, Google Analytics stores the type of referral information in this cookie.
PHPSESSID	End of session	This cookie is a unique identifier for sessions. It identifies a users session e.g. shopping basket, secure area log ins, email subscriptions.
_fbp	3 months	This cookie is used to track and store information about a user’s browsing activity and interactions with advertisements displayed on websites that use Facebook Pixel.
_ga	2 years	This cookie is for Google Analytics and is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is used to generate statistical data on website usage and helps analyze how visitors interact with the website. This information is used to improve the website’s functionality and tailor the user experience
_gid	1 day	This cookie is for Google Analytics and is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is used to generate statistical data on website usage and helps analyze how visitors interact with the website. This information is used to improve the website’s functionality and tailor the user experience
hubspotutk	6 months	This cookie used by HubSpot to keep track of a user’s activities on our website.
__hssrc	End of session	This cookie used by HubSpot to keep track of a user’s activities on our website.
__hssc	30 minutes	This cookie used by HubSpot to keep track of a user’s activities on our website.
__hstc	6 months	This cookie used by HubSpot to keep track of a user’s activities on our website.
ln_or	1 day	Used by LinkedIn to track activity across our website and the LinkedIn platform.
mhVisitorId	1 year	This cookie is used by Mediahawk to help us track telephone leads that originate on the website.
_ttp	13 months	This cookie is used by TikTok to help us track the performance of advertisments on the TikTok platform.
_tt_enable_cookie	13 months	This cookie is a unique identifier for sessions. It identifies a users session e.g. shopping basket, secure area log ins, email subscriptions.
_ttp	13 months	This cookie is used by TikTok to help us track the performance of advertisments on the TikTok platform.

Your Rights

The law gives you a number of rights to your personal data and our use of it. You have the right:

• To See what Personal Data we hold about you and find out about how we process that data.
• To ask us to update Personal Data we hold about you.
• To ask us to delete your personal data without uneccessary delay. We reserve the right to retain data where necessary for us to complete our regulatory obligations.
• To ask us to stop using your data if you don’t believe we have right to use it.

If at any time you wish exercise your rights as detailed above, you can contact us at info@cloudfulfilment.com.

Changes To Our Privacy Policy

This policy was last updated on the 8/3/2023.

Any changes we may make to our privacy policy in the future will be posted on this page.

You should check our website occasionally to check for any updates or changes to this policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@cloudfulfilment.com.