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• Frequently Asked Questions
  • Why Cloud Fulfilment
    • What are the advantages of outsourcing my online order fulfilment?
    • What’s the best out-sourced e-commerce order fulfilment software solution?
    • Why would I want to use Cloud Fulfilment when Amazon have their own pick, pack and ship offering?
  • My Account & Products
    • Can I charge different prices for the same product across channels?
    • Can I download an invoice for your charges and see historic costs?
    • Do I get usage updates and billing emails?
    • Do you offer a sandbox so I can test our API implementation?
    • How are my orders and product information backed-up?
    • How do I get my products to your fulfilment centre?
    • I’ve got my products ready to ship to the warehouse but my printer isn’t working, what do I do?
  • Couriers
    • Can I exclude any couriers or express a preference for a courier to fulfil our orders?
    • Can my customers get courier tracking numbers and can I monitor the delivery of a parcel?
    • Which couriers will our orders be dispatched using?
  • Orders
    • Can I add orders manually
    • Can I customise the information that goes with an order, for example an invoice or compliment slip?
    • Can I download orders and cross-reference with my own e-commerce software?
    • Can I filter specific product categories so they don’t appear on a particular channel?
    • How do I cancel an order if it has already reached your system?
    • How do you handle split and back orders?
  • Product Requirements
    • Can I add any other product identifiers such as EAN, UPC, MPN, JAN, Google Merchants, Product Group, Size, Colour and Age group?
    • What are the required dimensions of the products/SKUs, batches and pallets?
  • Delivery
    • Can you send orders abroad?
  • Customer Returns
    • How are customer returns handled by your system if I sell via Amazon, eBay or Play.com or our own website?
  • Stock
    • What sort of stock-checking is undertaken?
• Kitting Solutions
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Posts by category

• Category: B2B Integrations
  • SPS Commerce
• Category: Case Studies
  • Icle Test
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  • G Herbal
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  • Di Nardo Sportswear
• Category: Guides
  • Peak Season Success: Your Ultimate Preparation Guide
  • Everything you need to know about e-fulfilment
  • Creating a DIY social media campaign on a budget
  • 6 Top tips on how to nail eCommerce sales peaks
  • Stock Control & Inventory Management Tips
  • How to reduce shopping cart abandonment
  • What are the pros and cons of outsourcing my order fulfilment?
  • 10 reasons you should outsource fulfilment and distribution
• Category: Industry News & Insight
  • Mastering Inventory Management Strategies
  • You Know It’s Time To Outsource Your eCommerce Fulfilment When …
  • The Benefits of Integrating your eCommerce Platform with a Fulfilment House
  • Tony Matthews Talks E-fulfilment with CheckoutScout
  • Why we don’t use Google reviews
  • How much should your online fashion store charge for delivery?
  • What is IOSS and how will it work with your 3PL?
  • Top eCommerce trends to look out for in 2022
• Category: Platform Integrations
  • TikTok Shop Fulfilment
  • WIX Fulfilment
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  • eBay Fulfilment
  • Amazon Fulfilment
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• Category: Product Fulfilment
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• Category: Uncategorised
  • eCommerce Platform Integrations

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